Return & Refund Policy 

At SHAILI, we are committed to delivering high quality tea and spices with complete customer satisfaction. This Return & Refund Policy outlines the terms for returns, replacements, cancellations, and refunds.

1. Return Eligibility

Returns are accepted only in case of damaged, defective, or incorrect products delivered to the customer. Requests must be raised within 48 hours of delivery.

2. Non-Returnable Products

Due to the nature of food items, products once opened, used, or tampered with are not eligible for return or exchange.

3. Proof of Issue

To initiate a return or replacement, customers must share clear images or videos of the product highlighting the issue via WhatsApp or email.

4. Replacement Policy

Once the issue is verified, we will arrange a replacement of the product at no additional cost, subject to availability.

5. Refund Policy

If a replacement is not available, a refund will be processed. Approved refunds will be completed within 5 to 7 working days.

6. Order Cancellation

Orders can be cancelled before dispatch. Once the order is shipped, cancellation requests may not be accepted.

7. COD Orders

For Cash on Delivery orders, refunds (if applicable) will be processed through bank transfer or other suitable methods.

8. Shipping Charges

Shipping charges, if any, are non-refundable unless the return is due to a damaged, defective, or incorrect product.

9. Customer Support

For any return, refund, or cancellation requests, customers can contact us with their order details via phone, email, or WhatsApp.

10. Contact Information

If you have any questions regarding this policy, you can contact us:
Phone: 9828753770
Email: info@shailifoods.in
Location: Gudha Gorji, Jhunjhunu, Rajasthan